Customer Service

Description

Description of the training program (customer service)

The customer service course sheds light on the definition of customer service and its importance to companies. It reviews the types of customers and how to deal with each customer, whether the angry customer, the one who pretends to be understanding, the suspicious, and many of the types that a customer service representative encounters. Then, in this course, we shed light on ways to solve problems and how to deal with problems. Customers scientifically and convert them from customers.

Objectives of the training program (customer service)

Br training's customer service course includes learning:

１-    Providing product suggestions.

２- Troubleshoot problems and complaints or respond to general questions

３- . Every customer service interaction is an opportunity to grow your business.

４-   Great customer service is a competitive differentiator that encourages brand loyalty and recognition

Training program topics

The course curriculum is divided into 3 weeks during which the student studies a set of basic skills, including:

Week 1 (Unit 1: Defining Customer Service)
Learn the essential selling skills that all salespeople should have.

Week 2: Unit 2 Building a strong customer relationship
Building a strong connection with your customers is one of the most essential skills in customer service. You create a personal connection with the other person in the hope that they will get to know you and feel comfortable with you.

Week Three: Unit Three: Exceeding customer expectations
Customer service essentially means that companies meet customers' expectations and give them what they want when they want it.

Week Four: Unit Four: Solving customer problems
Taking responsibility is one of the most important problem-solving skills in customer service. It involves accepting responsibility for finding a solution to the customer's problem, even if it means putting in extra effort to overcome obstacles in the way.

Are you ready to provide exceptional customer service? Register now for the comprehensive customer service course from Be Training and discover the secrets of building strong customer relationships and turning complaints into opportunities. Register now and reserve your seat.