Negotiation and Conflict Management

The "Negotiation and Conflict Management" program aims to equip participants with the skills and strategies necessary to effectively negotiate and resolve conflicts in various settings The program covers negotiation techniques, conflict resolution frameworks, and the dynamics of interpersonal communication

Objectives:

1.           Understand the fundamentals of negotiation and conflict management

2.           Develop effective negotiation skills and strategies

3.           Enhance the ability to identify, analyze, and resolve conflicts

4.           Improve interpersonal communication skills to facilitate better negotiations

5.           Learn to create winwin solutions in negotiation scenarios

Target Audience:

1.           Managers and team leaders

2.           Human resources professionals

3.           Individuals involved in dispute resolution or negotiation roles

4.           Anyone interested in enhancing their negotiation and conflict resolution skills

Modules:

1.           Introduction to Negotiation:

§      Definition of negotiation and its importance

§      Types of negotiation (distributive vs integrative)

     Negotiation Strategies:

§      Techniques for effective negotiation

§      Preparing for negotiations and setting objectives

 Understanding Conflict:

§      Types and sources of conflict

§      The conflict resolution process

 Communication Skills:

§      Effective communication techniques in negotiations

§      Active listening and empathy in conflict situations

 Conflict Resolution Techniques:

    Approaches to resolving conflicts (collaborative, competitive, accommodating)

    Developing winwin solutions

Topics:

1.           The role of culture in negotiation and conflict management

2.           Negotiation tactics and when to use them

3.           Handling difficult conversations and challenging personalities

Outcomes:

1.           Familiarity with key concepts of negotiation and conflict management

2.           Enhanced skills in negotiation strategy and execution

3.           Improved ability to analyze and resolve conflicts effectively

4.           Strengthened communication skills for better negotiation outcomes

5.            Development of strategies for creating mutually beneficial agreements